What is included in your Umrah packages?
All packages include:
- Return flights from your chosen UK airport
- Umrah visa processing
- Hotel accommodation in Makkah and Madinah
- Airport to hotel transfers
- Transport between Makkah and Madinah
- Some packages include Ziyarat tours and a guided tour leader
Can I customise my Umrah package?
Absolutely. We specialise in bespoke Umrah packages. Contact us via WhatsApp or our enquiry form with your preferred dates, airport, hotel preference, number of nights, and budget. We will build a custom quote — often at a better price than a standard package.
Do you offer group and family discounts?
Yes. We offer discounted rates for groups of 10 or more travellers. Child discounts are also available — infants under 2 typically fly free, and children aged 2–11 receive significant discounts. Contact us with your group size for a tailored quote.
Do you offer a price match guarantee?
Yes. If you find a like-for-like Umrah package cheaper elsewhere, we will do our best to match or beat that price. The comparison must be for the same dates, airports, hotels, and inclusions. Contact us with the competitor's quote and we'll review it.
Are the prices quoted per person or for the whole group?
All advertised prices are per person, based on double or twin room occupancy unless otherwise stated. Single room supplements apply for solo travellers. Please confirm when requesting a quote.
Is the Umrah visa included in your packages?
Yes, the Umrah visa is included in all standard packages. We handle the entire application process on your behalf — you simply provide the required documents and we take care of the rest.
What documents are required for an Umrah visa?
Standard documents required:
- Valid UK passport (minimum 6 months validity from travel date)
- Recent passport-sized photographs (white background)
- Completed visa application form (we provide this)
- Meningitis ACWY vaccination certificate
- For women: marriage certificate if travelling with husband, or group documentation
We will send a full document checklist once you book.
How long does the Umrah visa take?
Typically processed within 5–10 working days of submitting complete documents. During peak seasons (Ramadan, Dhul Hijjah) it may take slightly longer. We recommend booking at least 4–6 weeks before your travel date.
Can women travel for Umrah without a Mahram?
The Saudi government has updated its regulations — women of all ages can now apply for an Umrah visa without a Mahram, provided they travel with an organised group. Our packages accommodate this requirement. Please contact us for specific guidance.
Which UK airports do you depart from?
We arrange flights from all major UK airports including:
- London Heathrow (LHR)
- London Gatwick (LGW)
- London Stansted (STN)
- Manchester (MAN)
- Birmingham (BHX)
- Edinburgh (EDI)
- Glasgow (GLA)
- Leeds Bradford (LBA)
Which airlines do you use?
We work with Saudi Arabian Airlines (Saudia), flydubai, Turkish Airlines, Etihad, Emirates, Gulf Air, and others depending on availability and budget. Direct flights are available on certain routes.
What is the baggage allowance?
Baggage allowance varies by airline. Typically, economy passengers receive 23kg checked luggage and 7kg hand luggage. We will confirm the exact allowance for your specific booking at the time of reservation.
How close are the hotels to the Haram?
Hotel proximity varies by package:
- 5★: typically within 200–500 metres of Masjid Al-Haram
- 4★: typically within 500m–1km walking distance
- 3★: within 1–2km, usually with a shuttle service
We specify the exact hotel name and distance in your package confirmation.
Which hotels do you use?
Our hotel partners include:
- Makkah: Swissôtel, Hilton, Marriott, Makkah Clock Royal Tower, Dar Al Tawhid, Elaf Hotels
- Madinah: Anwar Al Madinah Movenpick, Hilton, Shaza, Dar Al Iman
The specific hotel is confirmed at booking.
What meal basis is included?
Meal inclusions vary by package: Room Only, Bed & Breakfast, Half Board (breakfast & dinner), or Full Board. During Ramadan, some packages include Suhoor and Iftar meals. Check your specific package details.
How do I book an Umrah package?
Simple 5 steps:
- Step 1: Fill in our online enquiry form or contact us via WhatsApp
- Step 2: We provide a tailored quote
- Step 3: Confirm booking with a deposit
- Step 4: Provide documents for visa processing
- Step 5: Receive confirmed itinerary, tickets and hotel vouchers
What payment methods do you accept?
We accept bank transfers, credit/debit cards, and cash payments. A deposit secures your booking, with the balance due closer to the travel date. Interest-free payment plans are available on eligible bookings — please ask our team.
What is your cancellation policy?
Cancellation charges depend on how far in advance you cancel:
- More than 90 days: deposit only retained
- 60–89 days: 30% of total cost
- 30–59 days: 50% of total cost
- 0–29 days: up to 100% may apply
We strongly recommend comprehensive travel insurance at time of booking.
Is my booking financially protected?
Yes. Most of our flight-inclusive packages are ATOL protected. You will receive an ATOL Certificate upon booking. We are also IATA accredited, giving you full confidence in your booking.
Will there be a guide with our group?
Most group packages include a qualified Islamic guide who accompanies you throughout your stay, assists with Umrah rituals, leads Ziyarat tours, and answers religious or logistical questions.
What should I pack for Umrah?
Essential items:
- Ihram garments for men (two white unstitched cloths)
- Modest loose clothing for women (abayas, headscarves)
- Comfortable flat walking shoes/sandals
- Unscented toiletries (no perfume during Ihram)
- Prescription medications
- Prayer mat, Quran or Islamic books
- Universal power adapter & reusable water bottle
What is the weather like in Makkah and Madinah?
Both cities have a hot desert climate. Summers (June–September) can exceed 40°C, while winters (December–February) are milder at 15–25°C. Stay well hydrated and wear light breathable clothing. Hotels and the Haram are fully air-conditioned.
What is Ziyarat and is it included?
Ziyarat refers to guided visits to historic Islamic sites — Jabal Al-Nour (Cave of Hira), Jabal Thawr, Masjid Quba, Masjid Al-Qiblatayn, and the Uhud battlefield. Included in most 4★ and 5★ packages and can be added to others on request.