1. Definitions

• "Al Barakah Travels" — the travel agency operating at Albarakahtravels.com
• "Package" — any combination of flights, accommodation, transfers, visa, and services sold as a whole
• "Lead Passenger" — the person making the booking on behalf of all travelling members
• "Travel Documents" — flight tickets, hotel vouchers, visa documentation, and itinerary confirmations

2. Booking & Confirmation

A booking is confirmed only when: (1) you have submitted a completed booking form, (2) a deposit or full payment has been received, and (3) we have issued a written booking confirmation.

The Lead Passenger is responsible for ensuring all information provided is accurate and that all travelling members agree to these Terms. Check all confirmation documents carefully and notify us of any errors within 24 hours. All bookings are subject to availability.

3. Payment Terms

Deposit

A non-refundable deposit (typically equivalent to £150–£300 per person) is required to secure your booking. The exact deposit amount will be confirmed at the time of booking.

Balance Payment

• Full balance is due no later than 60 days before departure
• Bookings made within 60 days of departure require full payment at time of booking
• Failure to pay the balance by the due date may result in automatic cancellation and loss of deposit

Payment Methods

We accept bank transfer, credit/debit card, and cash. Card payments may incur a processing fee. All payments must be made in Pakistani Rupees (PKR) or as otherwise agreed in writing.

4. Cancellations by You

All cancellations must be made in writing. The following charges apply based on days before departure:

• More than 90 days: Loss of deposit only
• 60–89 days: 30% of total booking cost
• 30–59 days: 50% of total booking cost
• 15–29 days: 75% of total booking cost
• 0–14 days: 100% of total booking cost — no refund

These charges reflect costs incurred by us including non-refundable airline tickets, hotel deposits, and visa fees. We strongly recommend comprehensive travel insurance.

5. Changes & Cancellations by Us

We may occasionally make minor changes (e.g., flight time changes, equivalent hotel substitutions) — these do not entitle you to a refund. For significant changes, you may accept the change, transfer to an equivalent package, or cancel for a full refund. If we cancel due to force majeure, a full refund will be provided but no further compensation is payable.

6. Pricing & Surcharges

All prices are quoted per person based on double/twin occupancy unless stated otherwise. We reserve the right to apply surcharges after booking due to significant increases in airline fuel surcharges, government-imposed fees, or currency fluctuations. If a surcharge exceeds 8% of total cost, you have the right to cancel and receive a full refund within 14 days of notification.

7. Flights & Airlines

• All flight timings are subject to change by the airline
• We are not responsible for delays or cancellations caused by the airline
• You must check in with valid travel documents — failure may result in denial of boarding at your own cost
• Excess baggage charges are your responsibility

8. Hotels & Accommodation

• Hotel star ratings are based on local Saudi Arabian classifications
• Specific room types, floors, or views cannot be guaranteed
• Standard check-in from 2:00pm, check-out by 12:00pm
• We reserve the right to substitute hotels of equivalent or higher standard if necessary
• Damage to hotel property caused by you or your party is your full responsibility

9. Umrah Visa

• We assist with Umrah visa applications but cannot guarantee visa approval
• You are responsible for ensuring all documents provided are accurate and genuine
• Visa fees paid to government authorities are non-refundable if the visa is refused
• Your passport must be valid for at least 6 months from the date of travel

10. Travel Insurance

We strongly recommend that all travellers take out comprehensive travel insurance at time of booking, covering cancellation, medical expenses, baggage loss, and personal liability. Al Barakah Travels is not responsible for any costs that would have been covered by adequate travel insurance.

11. Health & Vaccinations

• A valid Meningitis ACWY vaccination certificate is required for Umrah
• You are responsible for ensuring you are medically fit to travel
• We are not liable for any health issues arising during your journey

12. Our Liability

We are not liable for events beyond our reasonable control including acts of God, war, terrorism, civil unrest, natural disasters, pandemics, or government actions. Our maximum liability shall not exceed the total price paid for your booking, except in cases of death or personal injury caused by our negligence.

13. Complaints Procedure

If you have a complaint during your trip, please inform the relevant supplier immediately. If unresolved, submit your complaint in writing within 28 days of returning. We will acknowledge within 5 working days and provide a full response within 28 days.

Contact: info@Albarakahtravels.com

14. ATOL Protection

Most of our flight-inclusive packages are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. If you do not receive an ATOL Certificate, the booking will not be ATOL protected. Visit www.atol.org.uk for more information.

15. Governing Law

These Terms & Conditions are governed by applicable law. Any disputes shall be subject to the exclusive jurisdiction of the competent courts. These terms do not affect your statutory rights as a consumer.