Last Updated: 1 January 2025 |
Website: Albarakahtravels.com |
Email: info@Albarakahtravels.com
Al Barakah Travels ("we", "our", "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or book an Umrah package with us.
1. Information We Collect
Information You Provide Directly
- Full name, date of birth, nationality
- Passport number and expiry date
- Contact details: phone, email, address
- Travel preferences: airport, dates, travellers, hotel type
- Payment details (processed securely via third-party processors)
- Health information relevant to travel (e.g., wheelchair requirements)
Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on our website
- Device type and operating system
- Referring website or search terms
- Cookie data (see Sections 5 & 6)
2. How We Use Your Information
- To process your Umrah booking and issue travel documents
- To apply for your Umrah visa with Saudi authorities
- To communicate about your booking or enquiry
- To send relevant offers and promotions (with your consent)
- To process payments and prevent fraud
- To comply with ATOL and IATA regulatory requirements
- To improve our website and customer experience
- To measure advertising effectiveness (Google Ads conversions)
3. Legal Basis for Processing (UK GDPR)
- Contract: Processing necessary to fulfil your booking
- Legal Obligation: To comply with ATOL, IATA, and regulatory requirements
- Consent: Where you have given explicit consent for marketing or cookies
- Legitimate Interests: For improving our services and preventing fraud
4. Sharing Your Information
We do not sell your personal data. We may share your information only where necessary with:
- Airlines, hotels, and transport providers — to complete your booking
- Saudi Arabian Authorities — for Umrah visa processing
- Payment processors — to securely process payments
- ATOL/CAA — as required by law
- Google — for advertising and analytics (see Section 6)
- Legal authorities — where required by law
5. Cookies & Tracking
Our website uses cookies to enhance your experience. We use:
- Essential Cookies: Necessary for the website to function (e.g., session/CSRF security)
- Analytics Cookies: Google Analytics 4 — helps us understand how visitors use the site
- Advertising Cookies: Google Ads — measures the effectiveness of our advertising campaigns
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Google Ads & Google Analytics
We use Google Ads to advertise our Umrah packages and Google Analytics 4 to understand website usage. These services use cookies to:
- Show our ads to people who have visited our website (remarketing)
- Measure conversions when you submit an enquiry form
- Track anonymous visitor behaviour on our website
All data is anonymised where possible. You can opt out of Google's advertising tracking at adssettings.google.com.
7. Data Retention
- Booking and financial records: 7 years (UK law requirement)
- Passport and visa data: deleted within 12 months of travel completion
- Marketing consent records: until you withdraw consent
- Website enquiries: 2 years
8. Your Rights Under UK GDPR
- Right of Access: Request a copy of data we hold about you
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data (subject to legal obligations)
- Right to Restrict Processing: Request we limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing for marketing or legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time
To exercise any right, contact us at info@Albarakahtravels.com. You can also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. Data Security
We implement appropriate technical and organisational security measures including SSL/HTTPS encryption, CSRF token protection on all forms, rate limiting against automated submissions, access-controlled internal systems, and regular security reviews.
10. Third Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend you review their policies before submitting any personal information.
11. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect data from children without parental consent. Contact us if you believe a child has provided us with personal data.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will post the updated policy on this page with a revised "Last Updated" date.
13. Contact Us